Job Title
Customer Service Representative
Company Name
Acosta Sheet Metal Mfg.
Company website
Company Overview
Acosta Sheet Metal Manufacturing is the Bay Area's go-to for commercial and residential sheet metal needs. Our legacy products include HVAC products for commercial buildings, and HVAC and roofing product for residential structures. We stock thousands of items, and can make custom pieces to fit virtually any project. Our core areas of expertise are in Heating and Air Conditioning, custom-made home and industrial metals, and roofing metals.
Learn more: www.acostamfg.com/about
Learn more: www.acostamfg.com/about
Categories
Job Duties
Objective:
The Customer Service Representative is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. The representative is responsible for processing orders for merchandise received by mail, telephone, fax or e-mail, or personally from customers at the office order counter. This position offers an opportunity for growth within the department.
Duties (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):
1. Provides timely and accurate information to incoming customer order status and product knowledge requests.
2. Processes customer orders/changes/returns according to established department policies and procedures.
3. Informs customers of unit prices, shipping date, anticipated delays, and any additional information needed by the customer.
4. Prints shipment documents for sending items via external shipping service(s).
5. Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
6. Maintains detailed paper and/or digital files for documentation.
7. Assists in maintaining and monitoring electronic data for established customers.
8. Follows up on orders to ensure delivery by specified dates.
9. Serves as liaison with manufacturing and shipping personnel.
10. Works with the accounts receivable department, when necessary, to resolve disputed credit items, invoices, etc.
11. Receives, checks, and works to resolve customer complaints.
12. Generates correspondence to secure additional customer information to resolve customer disputes.
13. Answers questions from customers or individuals on how a product operates or directs them to the person able to assist them.
14. Ensures that quotes are processed through the quoting process in a timely manner.
15. Types quotes and maintains files for all quotes that are processed.
16. Assists in maintaining customer name, email address, phone number, and physical address in database.
17. Provides timely feedback to the company regarding service failures or customer concerns.
18. Partners with the sales team to meet and exceed customer service expectations.
The Customer Service Representative is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. The representative is responsible for processing orders for merchandise received by mail, telephone, fax or e-mail, or personally from customers at the office order counter. This position offers an opportunity for growth within the department.
Duties (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):
1. Provides timely and accurate information to incoming customer order status and product knowledge requests.
2. Processes customer orders/changes/returns according to established department policies and procedures.
3. Informs customers of unit prices, shipping date, anticipated delays, and any additional information needed by the customer.
4. Prints shipment documents for sending items via external shipping service(s).
5. Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
6. Maintains detailed paper and/or digital files for documentation.
7. Assists in maintaining and monitoring electronic data for established customers.
8. Follows up on orders to ensure delivery by specified dates.
9. Serves as liaison with manufacturing and shipping personnel.
10. Works with the accounts receivable department, when necessary, to resolve disputed credit items, invoices, etc.
11. Receives, checks, and works to resolve customer complaints.
12. Generates correspondence to secure additional customer information to resolve customer disputes.
13. Answers questions from customers or individuals on how a product operates or directs them to the person able to assist them.
14. Ensures that quotes are processed through the quoting process in a timely manner.
15. Types quotes and maintains files for all quotes that are processed.
16. Assists in maintaining customer name, email address, phone number, and physical address in database.
17. Provides timely feedback to the company regarding service failures or customer concerns.
18. Partners with the sales team to meet and exceed customer service expectations.
Job Requirements
Skills/Qualifications:
1. Experience in the sheet metal industry (i.e. HVAC, roof drainage, etc.) preferred.
2. Leadership and initiative skills.
3. Communication proficiency.
4. Time management.
5. Collaboration skills.
6. Personal effectiveness/credibility.
7. Flexibility.
8. Technical capacity.
9. Stress management/composure.
10. Customer/client focus.
11. Problem solving/analysis.
12. Time management.
13. Teamwork orientation.
14. Experience with CRM software preferred.
15. Multi-lingual (Spanish) a plus.
Required Education and Experience:
• 1+ years of experience in customer service, inside sales (not commission based), and/or other related field.
• Highschool Diploma or equivalent required.
• Associates Degree or higher is preferred.
• Computer experience required.
Work Authorization:
• Candidate must be legally able to work in the United States.
• Candidate must be able to pass an E-Verify® submission in order to qualify for the position.
1. Experience in the sheet metal industry (i.e. HVAC, roof drainage, etc.) preferred.
2. Leadership and initiative skills.
3. Communication proficiency.
4. Time management.
5. Collaboration skills.
6. Personal effectiveness/credibility.
7. Flexibility.
8. Technical capacity.
9. Stress management/composure.
10. Customer/client focus.
11. Problem solving/analysis.
12. Time management.
13. Teamwork orientation.
14. Experience with CRM software preferred.
15. Multi-lingual (Spanish) a plus.
Required Education and Experience:
• 1+ years of experience in customer service, inside sales (not commission based), and/or other related field.
• Highschool Diploma or equivalent required.
• Associates Degree or higher is preferred.
• Computer experience required.
Work Authorization:
• Candidate must be legally able to work in the United States.
• Candidate must be able to pass an E-Verify® submission in order to qualify for the position.
Skills/Experience Preferred
Skills/Qualifications:
1. Experience in the sheet metal industry (i.e. HVAC, roof drainage, etc.) preferred.
2. Leadership and initiative skills.
3. Communication proficiency.
4. Time management.
5. Collaboration skills.
6. Personal effectiveness/credibility.
7. Flexibility.
8. Technical capacity.
9. Stress management/composure.
10. Customer/client focus.
11. Problem solving/analysis.
12. Time management.
13. Teamwork orientation.
14. Experience with CRM software preferred.
15. Multi-lingual (Spanish) a plus.
1. Experience in the sheet metal industry (i.e. HVAC, roof drainage, etc.) preferred.
2. Leadership and initiative skills.
3. Communication proficiency.
4. Time management.
5. Collaboration skills.
6. Personal effectiveness/credibility.
7. Flexibility.
8. Technical capacity.
9. Stress management/composure.
10. Customer/client focus.
11. Problem solving/analysis.
12. Time management.
13. Teamwork orientation.
14. Experience with CRM software preferred.
15. Multi-lingual (Spanish) a plus.
Compensation
commensurate with experience
Benefits
• Healthcare benefits including Vision and Dental Coverage• 401(k)• Paid holidays
Hours
Monday–Friday, 6:00am-2:30pm
Location
San Jose
How to Apply
Resume